When to use it

You know the tone you want, and you need it written as rules rather than a vibe.

What to fill in

{{business_name}}
Your business name
{{tone_notes}}
How you already speak to customers
{{off_limits}}
Topics staff should handle

Prompt

Write a brand-voice brief for a WhatsApp assistant for {{business_name}}.

Tone notes from the owner:
{{tone_notes}}

Topics staff want to keep:
{{off_limits}}

Rules:
- Polite, specific, no invented discounts or results
- Malaysian WhatsApp: short messages, the customer’s language, no slang the owner did not use
- Refunds, complaints, medical or legal claims, and anything missing from approved facts stay with a person

Output:
1. Voice paragraph, maximum 80 words
2. Do-not-answer list (at least the owner’s off-limits topics plus refunds, complaints, medical/legal claims, missing facts)
3. One sentence the assistant should use instead of guessing: acknowledge, say the team will check, and stop

What a useful result looks like

A voice paragraph under 80 words, ten do-not-answer bullets, and one replacement line for “I don’t know.”

Do not use it to

  • Invent discounts or guarantees.
  • Allow medical, legal or refund decisions.