Malaysia · Recruitment
WhatsApp AI reception forrecruitment agencies in Malaysia.Qualify, then a mandatory human stop.
Jobseekers and employers already write on WhatsApp. After hours the same questions pile up: role, experience, location, when they can start. An assistant can ask those questions and pass a complete brief to a consultant. It does not decide who gets hired.
WhatsApp AI reception for a Malaysian recruitment agency is the first reply on the number consultants already use. It asks role, experience and location, then hands a brief to a person. Salary, visa and any job promise must stop for a consultant. It is not a hiring database. Start with a scope check.
The enquiry that repeats after closing time.
A typical inbound WhatsApp is a jobseeker asking if a role is still open, or an employer asking whether you have someone in a city. Consultants already know the next questions. They ask them again every evening and every public holiday.
The useful first setup is one enquiry type. For jobseekers that is usually role, years of experience, location and earliest start date. For employers it is role, location and when they need someone. Anything that needs judgement waits for a person.
- Reply from approved FAQs: hours, licence statements you have provided, and whether you are taking new applicants for a named role.
- Ask the fields your consultants already write down before they call back.
- Hand over salary, visa, placement promises, complaints and anything missing from the approved information.
What the assistant must never say.
Recruitment WhatsApp is full of questions that look simple and are not. “Can you get me a visa?” and “What is the salary?” are not FAQ answers unless a consultant has already confirmed them for that person.
The handover rule is the product. If the assistant cannot answer from approved information, it says a consultant will continue and it stops inventing.
This is reception, not a hiring database.
InstallMyClaw sets up WhatsApp reception around the questions your agency already answers. Company lists, employer databases and job boards are separate products. They are not bundled into RM399 or RM699.
If you mainly need broadcasts to a candidate list, or a shared inbox for a large consulting floor, a self-serve WhatsApp platform may fit better. This page is for owner-led agencies where the consultant still closes the file.
What it costs.
AI Reception is RM399 a month for one brand. AI Reception + Content is RM699 a month when you also need a publishing and comments workflow.
WhatsApp platform fees and custom development are quoted separately. Native booking, backend team logins and CRM or ERP connections are outside both plans.
Who should answer first on WhatsApp.
Swipe sideways to see all columns.
| Approach | Consultants only | Self-serve chatbot | InstallMyClaw |
|---|---|---|---|
| After-hours first reply | Waits until morning | Scripts you maintain | Agreed questions, then handover |
| Role, experience, location | Asked again on the call | Often a long form | The fields you already use |
| Salary, visa, job offer | Consultant decides | Risk of a canned promise | Always handed over |
| Who sets it up | Your team | Your team | We set it up with you |
| Starting price | Staff overtime | Varies by platform | RM399 or RM699 / month |
The assistant can help with
- Familiar questions from information the agency has approved
- Role, experience, location and start-date questions consultants already ask
- A concise brief for the consultant taking over
- English, Chinese and Bahasa Malaysia, as agreed for the workflow
A consultant still decides
- Salary, visa, placement and any promise of a job
- Whether a candidate is suitable or an employer brief is accepted
- Native booking, applicant tracking and employer databases
- Anything the approved information does not cover
Can WhatsApp AI help a recruitment agency in Malaysia?
Yes, as first reception. It can answer approved FAQs, ask for role, experience and location, and hand a brief to a consultant. It should not promise salary, visa help or a job.
Will it tell candidates the salary or visa outcome?
No. Those questions go to a consultant. The assistant only uses information you have approved, and it stops when a decision is needed.
Does this include a job or employer database?
No. Company lists, employer databases and job boards are separate products. RM399 and RM699 cover WhatsApp reception for one brand, not a hiring database.
Can I use the agency WhatsApp number we already have?
Often yes, but not automatically. We first check the account, number and the actions you need, then confirm a suitable connection method.
How much does it cost?
AI Reception is RM399 per month for one brand. Reception plus content operations is RM699 per month. WhatsApp platform fees and custom work are separate. We confirm the scope before you start.
Do consultants need to be technical?
No. You show us the questions that already arrive on WhatsApp. We configure the assistant, check the agreed scenarios with you, and support the workflow after it is in use.
What would you liketo repeat less?
Tell us what customers keep asking, or where your team gets stuck. Let’s find one useful place to start.