When to use it
You are tempted to collect a full form, and you need a short list that actually unblocks the next step.
What to fill in
- {{business_name}}
- Your business name
- {{service}}
- The enquiry type
- {{staff_need}}
- What staff always ask before they can help
Prompt
Design collection fields for {{business_name}} for this enquiry type: {{service}}
What staff say they need before they can help:
{{staff_need}}
Constraints:
- Maximum four fields
- Ask one or two questions at a time
- Do not collect identity documents, payment details, passwords, or fields that do not change what staff do next
- Quotes, timing and exceptions stay with a person
Output:
1. Field list: name, why it helps the next person, example customer answer
2. Suggested question order in one or two turns
3. Fields to drop, with one line each on why
What a useful result looks like
Two to four fields with why each helps staff, a one-turn question order, and a list of fields to drop.
Do not use it to
- Collect IC numbers, payment details or extra fields “just in case”.
- Ask more than two questions in one turn.