# Write a short voice and a do-not-answer list

Write how the assistant may speak, and what it must not answer.

This prompt is for ChatGPT, Claude or Grok. It does not connect to your WhatsApp.

## When to use it

You know the tone you want, and you need it written as rules rather than a vibe.

## What to fill in

- `{{business_name}}` — Your business name
- `{{tone_notes}}` — How you already speak to customers
- `{{off_limits}}` — Topics staff should handle

## Prompt

```
Write a brand-voice brief for a WhatsApp assistant for {{business_name}}.

Tone notes from the owner:
{{tone_notes}}

Topics staff want to keep:
{{off_limits}}

Rules:
- Polite, specific, no invented discounts or results
- Malaysian WhatsApp: short messages, the customer’s language, no slang the owner did not use
- Refunds, complaints, medical or legal claims, and anything missing from approved facts stay with a person

Output:
1. Voice paragraph, maximum 80 words
2. Do-not-answer list (at least the owner’s off-limits topics plus refunds, complaints, medical/legal claims, missing facts)
3. One sentence the assistant should use instead of guessing: acknowledge, say the team will check, and stop
```

## What a useful result looks like

A voice paragraph under 80 words, ten do-not-answer bullets, and one replacement line for “I don’t know.”

## Do not use it to

- Invent discounts or guarantees.
- Allow medical, legal or refund decisions.

## Next

- [Use AI for your brand](https://installmyclaw.com/use-ai-for-your-brand/)